AFRA FATEMI. The Effect of product design on Service Quality with Emphasis on the Role of Intervention of Organizational Citizenship Behavior (Case Study: Postal Services in Khorasan Razavi Province). International Journal of Engineering & Technology (IJET), [S. l.], v. 8, n. 1, p. 22–41, 2023. Disponível em: https://ijet.ielas.org/index.php/ijet/article/view/11. Acesso em: 18 may. 2024.