Afra Fatemi. The Effect of product design on Service Quality with Emphasis on the Role of Intervention of Organizational Citizenship Behavior (Case Study: Postal Services in Khorasan Razavi Province). ijet [Internet]. 2023 Aug. 21 [cited 2025 Jan. 19];8(1):22-41. Available from: http://ijet.ielas.org/index.php/ijet/article/view/11